Returns & Exchanges

At MAZA, we strive for 100% satisfaction with our gourmet food products; however, due to the perishable nature of our items, we offer a dedicated resolution process for any quality concerns.

1

Contact Support

Reach out to our customer care team within 48 hours of delivery if you receive a damaged or incorrect food item.

2

Provide Documentation

Submit a photo of the product and the packaging along with your order number to help us evaluate the quality issue.

3

Evaluation

Our quality assurance team will review your request within 24 hours to determine eligibility for a replacement or refund.

4

Resolution

Once approved, we will immediately dispatch a fresh replacement at no extra cost or issue a full credit to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing